All you need to know

What do I need to be able to use Trustly?

To use Trustly you need to have a private bank account that is eligible for bank transfers. Your available balance can’t be on a line of credit from the bank and your bank account must be in the local currency.

I can’t get it to work, how come?

Most often this is due to the fact that you haven’t confirmed the email used for your PayPal account. If you’re new to PayPal, check your email inbox and confirm your email in the message you received from us. Otherwise, go to settings, and click confirm next to your email address to prompt us to send you a new confirmation message.

But if your bank isn’t on the list of Trustly-served banks, you unfortunately won’t be able to use this service. You can always top up your PayPal account with a standard bank transfer instead.

Is Trustly secure?

"Trustly is a licensed payment institution authorized and supervised by the Swedish Financial Supervisory Authority. We hold a European Payment Services Provider (PSP) license in accordance with the Payment Services Directive (PSD, 2007/64/EC). In the US, we’re state regulated as required to serve our target markets.

You don’t have to register to use Trustly and we never store any information that can be used to access your bank account. Trustly uses the highest encryption standard available, in addition to the banks' security system."

Can’t find your bank?

If your bank is not yet listed, you won’t be able to use Trustly to top up your account.

You can always top up through a regular bank transfer. Log in to your PayPal account, click “Transfer money” and choose “Add money to your balance” and follow the instructions. A regular bank transfer typically takes 1-2 business days depending on your bank.